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Frequently Asked Questions
Q: What is the latest time in the day that I can place the order for the same day shipping?
A: All orders must be received by 1:00 PM Pacific Standard Time and Central Standard Time to guarantee the same day shipment.
Q: How much does it cost to ship an urn for overnight delivery?
A: SinoSource has many options to get needed item(s) to you in the time frame required. Because there are so many options, we ask you to call our office for the exact cost based on the item(s) and the destination to ship to.
Q: What is the turnaround time to get personalized items?
A: Once the final proof is received, the item is normally shipped within the same day, if approved before 12:00 noon. Otherwise, we will ship based on backlog of approved orders, prioritizing any rush orders with needed arrival dates.
Q: I am a new customer, how do I pay for my purchase?
A: SinoSource accepts most credit cards as forms of payment (Visa, MasterCard, Discover, and American Express). For companies wishing to open an account with us, please refer to our payment policy section for a downloadable credit application.
Q: What is the return policy for damaged items?
A: All items must be inspected for damage and defectiveness within 7 business days of delivery. Products damaged in shipment not reported within 7 business days of receipt will not be eligible for return, credit or replacement. Defective products due to quality issues will be replaced at no charge.
Q: Does SinoSource take back products?
A: SinoSource will exchange product for like merchandise provided the returned merchandise is in sellable condition and is returned in the original packaging material. Shipping costs on exchanged merchandise are the responsibility of the customer.
Q: What is the policy for order cancellation?
A: Orders may be cancelled at no charge prior to shipment of merchandise. If products have been shipped, shipping costs will not be refunded, plus, purchasers are responsible for charges incurred to ship products back to SinoSource.
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